Retail and Hospitality Data Heists: Digital Extortion Trends
🔒Unit 42 describes how financially motivated actors blend reconnaissance and social engineering to target high-end retailers and other sectors, stealing customer data for extortion. Attackers commonly use voice-based phishing and impersonation to harvest credentials or trick users into running a modified Data Loader for Salesforce, then search SharePoint, Microsoft 365 and Salesforce for PII. Because intrusions often avoid malware, forensic artifacts are minimal, complicating detection and response.
