Principal Financial Adopts Biometrics to Stop Account Fraud
🔐 Principal Financial replaced brittle knowledge-based authentication with a digital ID verification and biometric platform to block account takeovers. Using DIVA with a focus on facial recognition and an implementation by Onfido (an Entrust company), the insurer completed rollout within months. The change has virtually eliminated fraudulent registrations and improved user success and completion rates while preserving usability.
