Amazon Connect adds scheduling for individual agents
📅 Amazon Connect now supports scheduling of individual agents, allowing managers to create and publish schedules for specific employees and automatically merge them with existing business unit schedules. For example, when onboarding 100 new agents into a unit with published schedules for the next two months, you can schedule only the new hires and merge without regenerating or copying entire schedules. This eliminates manual workarounds, improves manager productivity, and increases operational efficiency. The capability is available in all AWS Regions where Amazon Connect agent scheduling is supported.
