Amazon Connect Adds 13 Languages for Voice AI Agents
🌐 Amazon Web Services announced that Amazon Connect voice AI agents now support 13 additional languages, bringing the total supported locales to 40. New additions include Arabic (Saudi Arabia), Czech, Danish, Dutch (Belgium), English variants for Ireland, New Zealand and Wales, German (Switzerland), Icelandic, Romanian, Spanish (Mexico), Turkish, and Welsh. The update extends agentic self-service capabilities to more regions, enabling AI agents to understand, reason, and take action across voice and digital channels to automate routine and complex customer service tasks. See the Amazon Connect Administrator Guide for configuration details and the Amazon Connect website for broader product information.
