Amazon Connect Customer adds agent-to-agent A2A support
🤝 Amazon Connect Customer now enables agent-to-agent collaboration, allowing enterprises to bring specialized AI agents into live interactions to resolve customer requests. Connect Customer supports collaboration over the open agent-to-agent (A2A) protocol via text and bidirectional voice, letting AI agents delegate tasks and maintain session continuity. Administrators receive a unified contact record with observability, guardrails, and escalation controls captured for analytics and quality management.
