Satisfaction Analysis for Untagged Chatbot Conversations
🔎 This article examines methods to infer user satisfaction from untagged chatbot conversations by combining linguistic and behavioral signals. It argues that conventional metrics such as accuracy and completion rates often miss subtle indicators of user sentiment, and recommends unsupervised and weakly supervised NLP techniques to surface those signals. The post highlights practical considerations including privacy-preserving aggregation, deployment complexity, and the potential business benefit of reducing churn and improving customer experience through targeted dialog improvements.
