Amazon Connect adds AI agent trace visibility
🔍 Amazon Connect Customer now provides AI agent traces for self-service voice interactions, letting operators inspect how AI agents reasoned, acted, and responded during conversations. The feature displays step-by-step traces alongside full transcripts in the Connect web UI so teams can confirm correct behavior, diagnose failures, or spot tool and parameter issues. It is available in all AWS Regions that support Amazon Connect Customer AI Agents and is documented in the Amazon Connect Customer Administrator Guide.
