All news with #amazon lex tag

Amazon Connect adds customer input for outbound calls

📞 Amazon Connect now supports Get Customer Input and Store Customer Input flow blocks for outbound voice whisper flows. The Get Customer Input block plays a prompt after a customer answers but before the agent connects, capturing responses via DTMF or an Amazon Lex bot. Use cases include obtaining consent for call recording and triggering Contact Lens recording and analytics. The capability is available in all AWS commercial regions and AWS GovCloud (US-West).

Amazon Lex: confirmation and currency slots in 10 languages

🤖 Amazon Lex now supports built-in confirmation and currency slot types in 10 additional languages: Portuguese, Catalan, French, Italian, German, Spanish, Mandarin, Cantonese, Japanese, and Korean. These built-in slots normalize varied user phrasing—mapping acknowledgements to 'Yes', 'No', 'Don't know', or 'Maybe' and converting currency expressions into structured formats such as 'USD 1.00'—to simplify multi-lingual conversational flows. The feature is available in all commercial AWS Regions where Amazon Lex operates and can improve chatbots and contact-center interactions.

Amazon Lex Adds LLM-Based NLU for Eight New Languages

🚀 Amazon Lex now leverages large language models to augment the natural language understanding of deterministic conversational bots in eight additional languages: Chinese, Japanese, Korean, Portuguese, Catalan, French, Italian, and German. The enhancement helps voice and chat bots parse complex utterances, tolerate spelling errors, and extract key details from verbose inputs so bots can fulfill customer requests. The capability is available in 10 commercial AWS Regions where Amazon Connect operates.