All news with #amazon prime tag

Amazon to Pay $2.5 Billion Over Prime Enrollment Practices

⚖️ The FTC announced a $2.5 billion settlement with Amazon over allegations it used dark patterns to trick millions into enrolling in and retaining Prime subscriptions. The agreement includes a $1 billion civil penalty and $1.5 billion in refunds for an estimated 35 million affected consumers. The FTC said Amazon's checkout and cancellation designs obscured opt-outs, failed to disclose automatic renewals, and relied on an internal cancellation flow nicknamed "Iliad" that deterred cancellations. Internal documents, the agency added, showed employees discussing the problematic practices.