Amazon Q in Connect Lets Admins Select LLMs in UI Console
🤖Amazon Q in Connect now lets contact center administrators select different LLM model families directly from the Amazon Connect web UI. This no-code configuration enables quick switching between models to optimize for latency, cost, or complex reasoning. Administrators can choose Amazon Nova Pro for faster responses or Anthropic Claude Sonnet for complex reasoning, tailoring AI Agents to specific customer interaction types.
