Amazon Connect adds message streaming for AI chats
💬 Amazon Connect now streams AI chat messages as they're generated, presenting progressive responses and status prompts such as 'One moment while I review your account.' This reduces perceived wait times and reassures customers that an AI agent is actively reasoning, invoking tools, and composing answers. The feature is available in ten AWS regions and can be integrated into existing contact flows and front-end components to improve conversational transparency and responsiveness.
