All news with #aws tag

✉️ Amazon Connect now lets agents select the "From" email address when replying to inbound messages or composing outbound emails. Administrators can configure multiple sender addresses per queue, and agents can search and pick the appropriate address based on the queue they are working in. This capability helps contact centers preserve correct brand identity across interactions and supports multi-brand or multi-line-of-business deployments from a single instance.

📊 Amazon Connect now exports case data directly into the analytics data lake, enabling unified analysis of case records alongside other contact-center metrics. With case data accessible in the data lake, teams can use Amazon Athena and Amazon QuickSight to build custom reports and explore trends such as case volume by type, handling by agent shift, and contact sentiment without maintaining complex ETL pipelines. The capability is available in multiple AWS regions including US, Europe, Asia Pacific, Canada, and Africa.

🔒 AWS announced an expanded AWS Security Hub that serves as a centralized security operations layer, aggregating risk signals from multicloud environments. The update promises near real-time risk analytics, automated analysis, and prioritized insights, and extends CSPM and Amazon Inspector capabilities to cover VMs, containers, and serverless. It also supports third-party integrations through AWS Security Hub Extended to unify visibility across vendors.

🔒 AWS Backup now supports Amazon RDS Multi‑AZ clusters in 17 additional AWS Regions, extending managed backup coverage across Asia Pacific, Europe, South America, Africa, and Canada. The expansion brings centralized lifecycle management and immutable backups via AWS Backup Vault Lock to Multi‑AZ RDS clusters, improving retention controls and tamper protection. Administrators can add clusters to existing backup plans or create new plans and attach clusters using the console, AWS CLI, or SDKs.

🔐 Google reports that UNC6426 leveraged keys stolen in the August 2025 compromise of the nx npm package to fully breach a customer's cloud environment in under 72 hours. A trojanized postinstall executed a credential stealer named QUIETVAULT, which harvested a developer's GitHub token and other secrets. The actor abused GitHub-to-AWS OIDC trust to create an Administrator role, exfiltrated S3 data, and performed destructive actions including making internal repos public.

📍 Amazon Web Services announced that Amazon Neptune now includes built-in spatial data capabilities, implementing 11 functions aligned with the ISO 13249-3 standard. The update supports GEOMETRY types—points, lines, and polygons—and integrates with GIS tools such as Esri ArcGIS and the openCypher query language. Customers can perform proximity analysis, route and asset tracking, and build location-aware AI without operating a separate spatial database. Spatial features are available at no additional charge in all Neptune regions.

📍 Amazon Neptune Database now includes native spatial data capabilities, adding 11 built-in functions compliant with ISO 13249-3 and GEOMETRY types for points, lines, and polygons. The new functions (ST_DistanceSpheroid, ST_Within, ST_Intersects, ST_Buffer, and others) integrate with openCypher and GIS tools such as Esri ArcGIS. Customers can remove separate spatial databases and run proximity, routing, and geographic-pattern analyses directly in Neptune. Spatial support is available at no additional charge in all regions where Neptune is offered.

🔔 Amazon Web Services has added stateful Model Context Protocol (MCP) server capabilities to Amazon Bedrock AgentCore Runtime, enabling server-driven elicitation, sampling, and progress notifications alongside existing support for resources, prompts, and tools. Developers can now run each session in an isolated microVM and preserve session context across interactions using an Mcp-Session-Id header. These features support interactive, multi-turn workflows and real-time updates for long-running operations.

🔍 Amazon Bedrock now emits two CloudWatch metrics: TimeToFirstToken and EstimatedTPMQuotaUsage. TimeToFirstToken measures latency from request submission to the first returned token for streaming APIs, enabling SLA baselines and latency alarms without client-side instrumentation. EstimatedTPMQuotaUsage estimates Tokens Per Minute consumption across Bedrock inference APIs to support proactive quota alarms and capacity planning.

🛡️ The AWS European Sovereign Cloud has published initial independent assurances including SOC 2 Type 1 and C5 Type 1 attestations plus seven ISO certifications covering 69 services. Announced after general availability in January 2026, these reports validate control design and implementation mapped to the ESC-SRF, with EU-resident operations and strict data residency. Customers can access the reports via AWS Artifact; AWS plans to expand coverage over time.

🔒 Visit AWS at booth S-0466 in South Expo to experience interactive demos, partner integrations, and an AI-powered Humanoid Security Guardian that generates customized well-architected guides via QR code. AWS security specialists will present sessions on privacy-by-design, trusted identity for autonomous agents, container supply-chain protection, and preparing for AI-native incidents. Join hands-on workshops and CTF challenges in Cloud Village, March 23–26, and use a Partner Passport to collect booth stamps, earn swag, and enter daily raffles.

🔐 AWS Builder ID now supports Sign in with GitHub and Amazon, expanding social login options beyond Google and Apple. The change enables developers to access AWS Builder Center, AWS Training and Certification, and Kiro using existing GitHub or Amazon credentials. This reduces password management overhead, lowers forgotten-password incidents, and streamlines both new user registration and returning sign-ins for builders and students.

🤖 Amazon Connect has enhanced its AI-powered predictive insights to support up to 40 million product catalog items (an 8× increase), integrate recommendations into message templates for trigger-based campaigns, and improve model accuracy by up to 14%. These updates, built on the five recommendation algorithms from re:Invent 2025, reduce training and deployment time so businesses can deliver automated, personalized outreach faster. Public preview is available across multiple AWS regions and Amazon Connect Customer Profiles remains pay-as-you-go.

📧 Amazon Connect now supports conversational analytics for email contacts, enabling automatic categorization, PII redaction, and generated contact summaries to streamline supervision and compliance. Administrators enable the capability by adding a Set recording, analytics and processing behavior block to contact flows and can specify which PII types to redact and whether redactions show specific or generic markers. Teams may store original and redacted versions in separate locations, enable contact summaries, and use analytics to create rules that trigger actions such as assigning categories, creating tasks, or updating cases. The capability is available across multiple AWS regions.

🤖 Amazon Connect introduces a preview AI assistant that enables contact center managers to ask operational questions in natural language and receive answers in seconds. The assistant supports queries across 150+ Connect metrics with historical context, eliminating hours of manual data gathering. It can also diagnose issues—such as queues at risk of missing service levels—and recommend targeted recovery actions. Preview access is limited; customers must request access through their AWS account team.

🔧 Amazon OpenSearch Service now supports in-place increases of cluster storage volumes above 3 TiB, removing the previous hard limit that forced blue/green deployments for large expansions. Domains already above 3 TiB still require a blue/green deployment the first time they increase, but subsequent increases will not. Decreases or rapid successive increases continue to require blue/green; use the dry-run option to verify whether your change requires one.

🔒 AWS announced a major expansion of AWS Security Hub, repositioning it as a unified security operations solution that aggregates signals from across the stack and across clouds. The service now consolidates findings from services such as Amazon GuardDuty, Amazon Inspector, Security Hub CSPM, and Amazon Macie into a single pane for prioritized risk analytics. An Extended plan simplifies procurement and partner integrations, with AWS as seller of record and pay-as-you-go billing. AWS says forthcoming multicloud capabilities will add a common data layer, unified policies, expanded vulnerability scanning, and external network exposure checks.

🚀 Amazon has launched EC2 C8i and C8i-flex instances in Africa (Cape Town) and Asia Pacific (Hyderabad). Powered by custom Intel Xeon 6 processors exclusive to AWS, they deliver up to 15% better price-performance and 2.5x memory bandwidth versus prior Intel-based instances, and up to 20% higher performance than C7i models. C8i-flex addresses common compute workloads (large–16xlarge), while C8i targets memory-intensive needs with 13 sizes including bare metal and a new 96xlarge.

🌐 AWS has made Amazon Route 53 Global Resolver generally available, delivering an internet-reachable anycast DNS resolver that provides secure, reliable DNS resolution for authorized clients worldwide. The service is available across 30 AWS Regions and supports both IPv4 and IPv6 DNS query traffic. It offers DNS query filtering to block malicious, NSFW, and advanced DNS threats like DNS tunneling and DGAs, includes centralized query logging, and now adds protection against Dictionary DGA threats. New customers can explore a 30-day free trial.

📈 Amazon Web Services has increased Amazon CloudWatch Logs query capacity: accounts can now run up to 100 concurrent Logs Insights queries (up from 30) and execute up to 10 StartQuery and GetQueryResults API calls per second per account per region using Logs Insights QL. Customers should see reduced throttling, faster result retrieval, and improved dashboard responsiveness. The update is available across a broad set of AWS regions, enabling larger teams and automated systems to run more parallel queries.