Amazon Connect Adds Multi-User Web, In-App and Video Calling
📞 Amazon Connect now supports multi-user web, in-app, and video calling, allowing multiple participants to join the same session with an agent via browser or mobile app. Agents can dynamically add participants during live calls or host scheduled multi-party sessions, and attendees can use audio, video, and screen sharing. This feature enables richer, more inclusive interactions for scenarios such as joint financial planning, family medical consultations, and meetings with legal representatives or translators.
