Hims & Hers Discloses Zendesk Support Ticket Breach
🔒 Hims & Hers says support tickets were exfiltrated from its Zendesk instance after threat actors accessed a third-party customer service platform via a compromised Okta SSO account. The company reports the activity occurred Feb 4–7, 2026, was first noticed on Feb 5, and that an internal investigation concluded on March 3 that certain tickets were accessed or acquired without authorization. Potentially exposed information includes names, contact details, and other request-related data; the company states no medical records or doctor communications were affected and is offering 12 months of credit monitoring to impacted individuals.
