All news with #conversational commerce tag

Conversational AI Agents: Designing for Retail UX, Commerce

🛍️ Google Cloud outlines UX and implementation guidance for building conversational AI agents tailored to online shopping. The article presents seven practical design principles — including multimodal input, intelligent query handling, rich visual presentation, and clear trust signals — that improve discovery and reduce friction. It highlights features like predictive assistance and contextual clarification and offers a Figma component library plus developer resources to accelerate deployment.

Conversational Commerce Agent on Vertex AI Released

🛒 Google Cloud announced general availability of the Conversational Commerce agent on Vertex AI, a shopping-focused conversational assistant designed to guide customers from intent to purchase. The agent uses Gemini to interpret complex queries, supports context retention across sessions and devices, and offers administrative controls to boost, bury, or restrict products. Albertsons Cos. reports increased basket size in early use. Onboarding is presented as quick with minimal development effort via the Vertex AI console.