All news with #customer profiles tag

Amazon Connect adds AI-powered predictive insights (preview)

🤖 Amazon Connect has introduced AI-powered predictive insights in public preview, adding five recommendation algorithms to its Customer Profiles. The capabilities analyze interaction history and behavior to power suggestions across self-service and agent interactions, supporting cross-sell, complementary product suggestions, and intelligent product discovery. The preview is available in multiple AWS regions and uses pay-as-you-go pricing for utilized profiles.