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Amazon Connect Adds Third-Party Speech and TTS Support

🎙️ Amazon Connect now supports integrating third-party speech providers for end-customer self-service. You can directly use Deepgram for speech-to-text and ElevenLabs for text-to-speech alongside Amazon Connect’s native speech capabilities, orchestration, analytics, and compliance controls. The feature is available with Amazon Connect unlimited AI in all commercial AWS regions. This gives contact center teams more flexibility to tailor voice experiences and choose models that fit accuracy, latency, customization, and cost priorities.