All news with #gainsight tag

Salesforce Flags Unauthorized Access via Gainsight OAuth

🔒 Salesforce reported detected 'unusual activity' involving Gainsight-published applications that used OAuth connections to its platform and said the activity may have enabled unauthorized access to some customers' Salesforce data. The company revoked all active access and refresh tokens for affected apps and temporarily removed those listings from the AppExchange while it investigates. Gainsight also pulled its app from the HubSpot Marketplace as a precaution. Security analysts have linked the activity to the ShinyHunters (UNC6240) group and are urging customers to review and revoke suspicious third-party integrations.

Salesforce Probes Customer Data Theft via Gainsight Apps

🔒 Salesforce says it revoked active access and refresh tokens tied to Gainsight-published applications after detecting unusual activity that may have enabled unauthorized access to some customers' CRM data. The company says the issue stems from the app's external connection rather than a vulnerability in Salesforce itself and temporarily removed those apps from the AppExchange. Affected customers have been notified and can contact Salesforce Help for assistance.