All news with #gainsight tag

Gainsight Expands Customer Impact After Salesforce Alert

🔒 Gainsight disclosed that suspicious activity affecting its Salesforce-connected applications has expanded beyond an initial three-customer list provided by Salesforce, with the company saying it presently knows of "only a handful" of customers whose data were affected. Salesforce revoked access and refreshed tokens for impacted Gainsight-published apps after detecting "unusual activity" claimed by the ShinyHunters group. Several vendors suspended integrations while investigations continue; Gainsight advised rotating credentials, resetting non‑SSO passwords, and reauthorizing connectors as preventive measures.

Gainsight Breach Impacts More Salesforce Customers

🔒Gainsight has confirmed the cyber‑attack tied to Salesforce affected more customers than initially reported, though the vendor says the number remains limited and affected customers were notified. As a precaution Gainsight temporarily disabled Salesforce read/write access for several products, including Customer Success (CS), Community (CC), Northpass (CE), Skilljar (SJ) and Staircase (ST). Other vendors such as Gong.io, Zendesk and HubSpot have also disabled their connectors. Gainsight engaged Mandiant for an independent forensic investigation and is advising customers to rotate credentials and S3 keys, reset NXT passwords where appropriate, re-authorize integrations, and follow proactive hardening guidance while the investigation continues.

OAuth Token Compromise Hits Salesforce Ecosystem Again

🔐 Salesforce disclosed unauthorized access tied to Gainsight-published apps using OAuth integrations, saying it revoked all active access and refresh tokens and temporarily removed those apps from the AppExchange while investigators continue their work. Gainsight confirmed the incident, has engaged Mandiant for forensics, and revoked related connector access across other marketplaces. Google Threat Intelligence linked the activity to actors associated with ShinyHunters, echoing prior token-abuse campaigns against Salesloft and Drift. The incident highlights supply-chain risks in SaaS OAuth integrations and reinforces urgent recommendations to audit and revoke suspicious tokens.

Gainsight Supply-Chain Hack Disrupts Salesforce Apps

⚠️ On November 20, customer support platform provider Gainsight reported connection failures after Salesforce revoked active access for the Gainsight SFDC Connector following detection of unusual activity. Salesforce temporarily removed all Gainsight-published apps from its AppExchange, citing potential unauthorized access via the app's external connection rather than a Salesforce platform vulnerability. Gainsight also disabled integrations with HubSpot and Zendesk, and engaged Mandiant to support forensic work. A criminal collective claiming affiliation with Lapsus$/Scattered Spider said it was responsible and threatened wider data leaks and a RaaS offering.

Salesforce Flags Unauthorized Access via Gainsight OAuth

🔒 Salesforce reported detected 'unusual activity' involving Gainsight-published applications that used OAuth connections to its platform and said the activity may have enabled unauthorized access to some customers' Salesforce data. The company revoked all active access and refresh tokens for affected apps and temporarily removed those listings from the AppExchange while it investigates. Gainsight also pulled its app from the HubSpot Marketplace as a precaution. Security analysts have linked the activity to the ShinyHunters (UNC6240) group and are urging customers to review and revoke suspicious third-party integrations.

Salesforce Probes Customer Data Theft via Gainsight Apps

🔒 Salesforce says it revoked active access and refresh tokens tied to Gainsight-published applications after detecting unusual activity that may have enabled unauthorized access to some customers' CRM data. The company says the issue stems from the app's external connection rather than a vulnerability in Salesforce itself and temporarily removed those apps from the AppExchange. Affected customers have been notified and can contact Salesforce Help for assistance.