Amazon Lex Enables LLMs as Primary NLU Across Connect
🤖 Amazon Lex now lets developers use Large Language Models (LLMs) as the primary natural language understanding option for voice and chat bots. Using LLMs improves handling of complex or misspelled utterances, extracts key details from verbose inputs, and enables intelligent follow‑up questions when customer intent is unclear. This capability is available in all AWS commercial regions where Amazon Connect and Amazon Lex operate, helping teams build more accurate, conversational self‑service experiences.
