Amazon Connect adds copy and bulk edit for agent scheduling
🔁 Amazon Connect now supports copy and bulk edit for agent scheduling configuration, making it faster to create and maintain schedules. Administrators can copy existing scheduling configurations—such as a weekday shift profile to create a weekend variant—or clone a full schedule from one agent to multiple new hires. Bulk edits allow selective updates to fields like time zone and start date without altering weekly working hours, reducing manager time spent on configuration and improving operational efficiency.
