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Misconfigured NICE Systems S3 Exposed Verizon Customer Data

🔒 A misconfigured Amazon S3 repository administered by NICE Systems exposed names, addresses, account details and PINs tied to Verizon customers; UpGuard estimated up to 14 million affected while Verizon disputed a 6 million figure. The publicly accessible bucket contained daily voice-log files and large text archives with unmasked fields such as PIN and CustCode, alongside call analytics metadata. UpGuard notified Verizon in June 2017 and remediation followed, but the incident underscores the severity of third-party cloud misconfigurations and vendor-managed data risk.

Verizon Cloud Leak: NICE Systems Exposed Customer Data

🔓 UpGuard discovered an Amazon S3 repository owned by NICE Systems that left call-support logs for Verizon publicly accessible. The exposed files contained names, addresses, phone numbers, account details and many unmasked account PINs tied to phone numbers, creating a significant risk of account takeover. UpGuard notified Verizon and the bucket was secured; the incident highlights third-party cloud misconfiguration risk and the need for stronger vendor controls.