Amazon Connect extends tag-based access to quick responses
🔒 Amazon Connect now applies tag-based access control (TBAC) to quick response assignments for routing profiles. Administrators can restrict which routing profiles receive specific quick responses based on their TBAC permissions, so agents only see templates relevant to their assigned profiles. This change aligns quick responses with existing Amazon Connect resource access controls and supports compliance and localized disclosure workflows. The update is available in multiple AWS Regions.
