All news with #product update tag

📞 Amazon Connect now lets supervisors and managers customize how service level is calculated directly from the analytics dashboards. Administrators can define time thresholds that determine when a contact meets service level and choose which outcomes to include, such as counting callbacks, excluding contacts transferred out while waiting, or omitting short abandons via a configurable threshold. The feature is accessible in the metric configuration section and is available in all AWS regions where Amazon Connect is offered.

🤖 OpenAI is testing social features in ChatGPT, with leaked code showing support for direct messages, usernames, and profile images. References discovered in an Android beta (version 1.2025.273) and linked traces to Sora 2 indicate the company may be rolling social tools beyond its video feed app. The code, codenamed Calpico and Calpico Rooms, also mentions join/leave notifications and push alerts for messages.

🤗 OpenAI has updated GPT-5 Instant to better detect and respond to signs of emotional distress, routing users to supportive language and, when appropriate, real-world crisis resources. The change responds to feedback that some GPT-5 variants felt too clinical when users sought emotional support. OpenAI says it developed the model with help from mental health experts and will route GPT-5 Auto or non-reasoning model conversations to GPT-5 Instant for faster, more empathetic responses. The update begins rolling out to ChatGPT users today.

🌏 OpenAI is expanding its lower-cost ChatGPT plan, ChatGPT Go ($4), into additional Southeast Asian markets after tests in India and Indonesia. The company is updating local pricing and now lists amounts in EUR, USD, GBP and INR while testing availability in Malaysia, the Philippines, Thailand and Vietnam. The Go tier offers access to GPT-5 with limited capabilities, expanded messaging and uploads, faster image generation, longer memory and basic deep research, but excludes higher-end models and advanced reasoning reserved for the $20 GPT Plus tier. OpenAI says Go provides higher usage limits than the Free plan but remains feature-limited compared with Plus.

🔔 AWS End User Messaging now sends SMS onboarding progress notifications to Slack, Email, or any Amazon EventBridge destination. Instead of manually checking phone number or sender ID registration status in the console, customers can receive immediate alerts when registrations are created, submitted, denied, or require updates. Support is available in all Regions where End User Messaging is offered. This capability helps developers accelerate onboarding workflows, reduce manual tracking, and improve operational visibility for messaging infrastructure.

🔒 Gmail enterprise users can now send end-to-end encrypted emails to recipients on any email platform by enabling the Additional encryption option when composing a message. Non-Gmail recipients receive a secure link to view and reply via a guest Google Workspace account, while Workspace-to-Workspace messages decrypt automatically for subscribers. The feature uses client-side encryption (CSE) so organizations can hold keys outside Google's servers to support data sovereignty and regulatory controls. Google began beta testing in April 2025 and will roll the feature out to Enterprise Plus customers with the Assured Controls add-on.

📄 AWS has made a self-service invoice correction feature generally available, enabling customers to update core invoice attributes and receive corrected PDFs instantly. Accessible from the AWS Billing and Cost Management console, the guided workflow supports edits to purchase order numbers, legal business names, and billing and physical addresses on select invoices. The capability is intended to reduce support cycles, lower administrative friction, and speed reconciliation. The feature is available in all AWS Regions except GovCloud (US) and China (Beijing and Ningxia).

⚙️ EC2 Image Builder pipelines can now be automatically disabled after a configurable number of consecutive failures, and you can assign custom log groups with retention and encryption settings to meet organizational policies. This prevents unnecessary resource creation and repeated failed builds, reducing costs and operational noise. These capabilities are available at no extra charge across all AWS commercial regions and are usable via Console, CLI, API, CloudFormation, or CDK.

🌐 AWS Directory Service now supports IPv6 connectivity for both Managed Microsoft AD and AD Connector, allowing deployments in IPv4-only, IPv6-only, or dual-stack configurations. This capability is available in all Directory Service regions and accessible via the Console, CLI, and API. Customers can upgrade existing IPv4-only directories to dual-stack by enabling IPv6 in VPC subnets and adding IPv6 support through the Directory Service Management Console. The update helps organizations meet regulatory requirements, including U.S. federal IPv6 transition mandates, while reducing operational complexity associated with maintaining dual protocol stacks.

🔁 AWS now lets customers upgrade Managed Microsoft AD from Standard to Enterprise Edition programmatically using the UpdateDirectorySetup API. The self-service workflow removes the need to open support tickets and automates pre-upgrade snapshots and sequential domain controller upgrades to preserve availability. Edition upgrades are available via the AWS SDK in all Directory Service regions and can be integrated with existing automation and infrastructure-as-code pipelines for on-demand scaling.

🌐 Amazon EC2 Instance Connect Endpoint now supports IPv6 connectivity. Customers can configure endpoints as dual-stack or IPv6-only to connect to instances with IPv6 addresses and continue using SSH and RDP without public IPv4 addresses. The capability is available in all AWS Commercial Regions, AWS GovCloud (US), and China Regions and works via the AWS Console, AWS CLI, and standard SSH/RDP clients. It maintains backward compatibility with existing IPv4 deployments.

🔧 AWS Parallel Computing Service (AWS PCS) now supports over 60 additional Slurm configuration parameters, giving administrators finer control of job scheduling, resource allocation, access permissions, and job lifecycle behavior. New options include queue-specific priority policies, preemption rules, custom time and resource limits, and account-level access controls. Per-job execution behaviors and QoS tuning help run multi-team production HPC environments more efficiently. The expanded settings are available in all AWS PCS regions.

📌 Microsoft will automatically install the Microsoft 365 companion apps on Windows 11 devices that have the Microsoft 365 desktop apps, beginning in late October 2025 and completing by the end of December 2025. The suite — People, Files, and Calendar — integrates Copilot for contextual AI assistance from the taskbar. IT admins can opt out via the Microsoft 365 Apps admin center or disable app auto‑launch in each app's Settings.

🚀 Amazon Managed Workflows for Apache Airflow (MWAA) now supports Apache Airflow 3.0, enabling easier authoring, scheduling, and monitoring of complex workflows. The release introduces a redesigned UI and an event-driven scheduler that can trigger workflows directly from external events. The new Task SDK and Task Execution API reduce boilerplate, improve isolation, and limit direct metadatabase access. MWAA also adds Python 3.12 support and security fixes to enhance reliability.

🔍 Amazon Connect now surfaces agent time-off balance data in the analytics data lake, enabling managers and analysts to generate reports and insights from both current and historical balances across categories such as paid time-off, sick leave, and leave of absence. The capability includes a chronological transaction log that shows each adjustment and its impact on balances, removing the need for manual reconciliation and improving manager productivity and response to agent inquiries. It is available in all AWS Regions where Amazon Connect scheduling is supported.

🔊 Amazon Bedrock Data Automation (BDA) now offers enhanced transcription with speaker diarization and channel identification, letting developers separate and process individual speakers or channels in audio files. It also provides a guided, natural language blueprint workflow for extracting custom audio insights. These capabilities simplify reading and analysis of multi-party recordings—customer calls, telehealth visits, webinars, public-safety recordings, and meetings—and support subtitle creation, compliance monitoring, and productivity analysis. BDA is available in seven AWS Regions.

🔒 Amazon Detective now supports VPC endpoints via AWS PrivateLink, allowing you to initiate Detective API calls from inside your VPC without Internet traversal. The capability is available in all AWS Regions where Detective is offered. Create a VPC endpoint through the VPC console, API, or SDK; this provisions an elastic network interface with a private IP in your chosen subnets as the entry point. Detective continues to ingest and correlate logs and findings to power investigations.

📈 Supervisors and managers can now customize Amazon Connect service level calculations directly from the analytics dashboards. The metric configuration lets teams define time thresholds for when a contact is considered to meet service levels and select which contact outcomes to include. Options include counting callbacks, excluding contacts transferred out while waiting, and omitting short abandons using a configurable threshold. The capability is available in all AWS regions, enabling a view of service level performance that better aligns with business operations.

🛠 Microsoft released the optional preview cumulative update KB5065789 for Windows 11 24H2 (build 26100.6725), delivering 41 non-security changes and fixes. Highlights include new AI actions in File Explorer, an updated Click to Do menu, an Administrator Protection Preview, and passkey plugin integration. The update addresses high CPU usage in Windows Sandbox (VmmemCMFirstBoot), WSUS-related update failures, Windows Hello 0x80090010 errors on Entra ID–joined devices, HDR and Hyper-V TPM issues, and gaming performance with overlays. Microsoft lists a known DRM-related playback issue; install via Settings > Windows Update or the Microsoft Update Catalog.

🔍 AWS has added transformation status reporting to the AWS B2B Data Interchange console, enabling operators to view processing outcomes and validation results for EDI transformations in a single interface. The console presents timelines and statuses for up to 10,000 recent input–output pairs per partnership and highlights errors and validation details to speed troubleshooting. This capability covers ANSI X12 and other EDI flows to and from JSON and XML and is available in all Regions where the service runs; AWS provides a user guide and a self-paced workshop to help teams get started.