Amazon Connect Cases Adds Date Filters to List View
📅 Amazon Connect Cases now supports date range filters in the case list view, enabling managers and agents to narrow case lists by creation, modification, or upcoming SLA windows. Users can filter cases created in the last 30 days, view items modified in the past 24 hours, or surface cases with potential SLA breaches in the next two days for proactive triage. Amazon Connect Cases is available in multiple AWS regions and documentation is provided to get started.
