All news with #servicenow tag

🤖 Amazon Quick Suite is now generally available as an agentic, AI-powered workspace that retrieves insights across the public internet and your enterprise data stores — including Slack, Salesforce, Snowflake, databases, and other documents — and moves instantly from answers to actions. Quick Suite can execute or trigger tasks in popular applications like Salesforce, Jira, and ServiceNow, and automate workflows from RFP responses to invoice processing and account reconciliation. AWS highlights customer privacy — queries and data are not used to train models — and administrators can enable and tailor the experience quickly; new customers receive a 30-day trial for up to 25 users.

🔁 Penetration testing delivery must evolve from static, manual reports to automated, real-time workflows that shorten remediation cycles and improve visibility. This contributed piece highlights seven practical automation workflows — from auto-creating remediation tickets in Jira or ServiceNow to auto-closing informational findings — that reduce triage noise and accelerate fixes. Implementing targeted rules and alerts ensures findings reach the right teams immediately and supports continuous testing practices.

🛡️ AWS Security Incident Response now integrates with popular ITSM platforms like Jira and ServiceNow, offering bidirectional synchronization for issues, comments, attachments, and case updates. The connectors are provided as open-source projects on GitHub with sample code, deployment instructions, and implementation best practices. A modular design and technical documentation make it straightforward to extend support to additional ITSM targets and to leverage AI assistants for rapid customization.