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Inside a Convincing Phone Scam: Social Engineering Exposed

🔍 A reader recounts a sophisticated phone scam in which callers posed as bank employees and provided plausible details to build trust. The scammers supplied case numbers and 'cancellation codes,' then transferred the victim to a staged supervisor named Mike Wallace to legitimize their story. Even security-aware individuals can be deceived; the anecdote illustrates how social engineering exploits procedural expectations and authority. Independently verify any unexpected bank contact via official channels before taking action.