Amazon Connect: Near-Real-Time Agent Screen Recording Status
🎥 Amazon Connect now publishes agent screen recording status to CloudWatch via Amazon EventBridge. Customers can subscribe to the Screen Recording Status Changed event to receive near‑real‑time updates on recording success or failure, failure codes and descriptions, client and browser versions, OS, and start/end timestamps. This enables supervisors to correlate recordings with calls, chats, or tasks for coaching and compliance reviews. The feature is available in all Regions where Amazon Connect operates.
