Amazon Connect adds rule-based screen redaction
🔒 Amazon Connect Customer now supports rule-based redaction for agent screen recordings, allowing administrators to define rules that redact specific applications or URLs from recorded sessions. This feature helps protect sensitive information captured during voice calls, chats, and tasks by automatically applying redaction when rule conditions are met. Rule-based redaction is available in all AWS Regions where Amazon Connect is offered and is supported on Windows operating systems. For deployment details and pricing, consult the vendor documentation and pricing pages.
