Amazon Connect: Store Nested JSON and Loop Arrays in Flows
🔁 Amazon Connect now supports storing and referencing nested JSON objects and lists directly within contact flows, enabling developers to save complete records and target specific elements such as an individual order. Flows can automatically iterate through arrays and maintain loop position, making it easy to present item-level details in sequence. Use cases include guiding callers through itineraries or recent transactions without repeated backend calls. These features are documented in the Amazon Connect Administrator Guide and available across all AWS regions where the service is offered.
