Amazon Connect adds cross-region routing for resiliency
🔁 Amazon Connect Global Resiliency now supports cross-region routing, enabling contacts arriving in one AWS region to be offered to the longest-available matching agent across two linked regions. Managers can view analytics and search contacts across both regions as a unified contact center, and both regions carry live traffic at all times to ensure configurations and integrations are continuously exercised. Customers retain control over traffic distribution and can shift new contacts and agents to a single region when needed.
