Amazon Connect: Expanded Disconnect Reasons for Outbound
📞 Amazon Connect now provides expanded disconnect reasons that map outbound call failures to standard telecom error codes. These enhanced reasons appear in Contact Trace Records and reporting, giving contact center teams real-time visibility into granular disconnection data to speed troubleshooting and reduce support tickets. The feature is available in all AWS regions where Amazon Connect is offered; refer to the public documentation and best practice guide for implementation details.
