Amazon Connect Adds Automated Triggered Evaluations
🔔 Amazon Connect can now automatically initiate follow-up evaluations when specific conditions are detected during initial Contact Lens reviews. For example, if the first evaluation surfaces customer interest in a product, Connect can trigger a targeted follow-up focused on the agent's sales performance. Managers gain consistent standards across cohorts and capture deeper insights into sales opportunities, escalations, and other critical interaction moments. The capability is available in all regions where Amazon Connect is offered.
