Amazon Connect: Agents Can View Own Evaluations Securely
🛡️ Amazon Connect Customer now offers a permission that lets agents access only their own performance evaluations directly in the Connect UI. Agents can search for contacts where they received evaluations, view evaluations alongside call recordings and transcripts, and submit an acknowledgment after review. Administrators can grant department-level contact visibility for investigations while preventing access to peers' evaluation data. The feature is available in all AWS regions where Amazon Connect Customer is offered.
