Amazon Connect Flow Modules Now Work Across All Flows
🔁 Amazon Connect now supports using flow modules across all flow types, enabling reuse of common logic beyond inbound customer experiences. You can embed modules within other modules to build layered, maintainable processes—examples include sharing recent-transaction data in an agent whisper flow or composing credit-eligibility workflows that invoke score, income, and payment-history checks. This modular approach simplifies development and scaling. The capability is available in all AWS regions offering Amazon Connect.
