Amazon Connect Contact Lens Adds Redaction in 7 Languages
🔒 Amazon Connect Contact Lens now provides automatic sensitive data redaction for voice and chat conversational analytics in French (France, Canada), Portuguese (Portugal, Brazil), Italian, German, and Spanish (Spain). You can remove PII, financial account numbers and PINs, and Internet access details from transcripts and audio files, choosing to redact selected entities or all detected sensitive data. Redacted values can be replaced with a generic placeholder (e.g., [PII]) or an entity-specific placeholder (e.g., [NAME]). Sensitive data redaction is available in all AWS Regions where Amazon Connect is offered.
