How John Lewis Partnership Chose Monitoring Metrics
🔍 John Lewis Partnership outlines a pragmatic approach to selecting monitoring metrics for its developer platform, stressing that impressive numbers alone don't prove platform health. They pair objective DORA benchmarks with recurring qualitative engineer feedback via DX, and track feature adoption and technical hygiene through a custom Backstage plugin. Individual checks run as small jobs, results land in BigQuery, and insights are surfaced as aggregated views, per-team tasks, and leaderboards to drive targeted improvements.
