Vail Resorts Launches AI Concierge for Personalized Passes
🎿 My Epic Assistant is an AI-powered concierge built by Vail Resorts with Google Cloud and partner 66degrees to deliver personalized recommendations across passes, lessons, and resort services. The assistant uses multi-agent orchestration, webhook-supplied user attributes, and a structured pass matrix to generate tailored pass suggestions and actionable content cards. Since launch, it has reduced escalations to human agents by 45%, speeding support while preserving brand and policy controls.
