Cut IT Costs with Secure Self-Service Password Resets
🔐 Self-service password reset (SSPR) can significantly cut help desk costs and reduce downtime by letting users securely change forgotten or expired credentials without contacting support. Industry research cited in the article highlights that password-related calls are common and expensive — Gartner and Forrester figures are referenced and a Specops analysis reports average savings per user. The piece outlines security best practices including tiered risk controls, MFA, enrollment hygiene, and detection measures like rate limiting and location checks. It describes Specops uReset capabilities for Entra ID and Active Directory, automated enrollment, reporting, and a First Day Password add-on to reduce onboarding friction.
