Google: UNC6783 targets BPOs to steal Zendesk tickets
🔐 Google warns that UNC6783 is compromising business process outsourcing (BPO) providers to steal corporate support tickets and other sensitive data for extortion. Attackers use social engineering, live-chat phishing, and spoofed Zendesk-style domains plus fake Okta login pages; observed phishing kits can exfiltrate clipboard contents to bypass MFA and register devices. The group also distributes fake security updates to deliver remote access malware and then contacts victims via ProtonMail; Google recommends deploying FIDO2 keys, monitoring live chat, blocking spoofed domains, and auditing MFA enrollments.
