All news with #zendesk tag

Email-bombing Abuse Exploits Lax Zendesk Authentication

📧 Cybercriminals abused a lack of authentication in the customer-service platform Zendesk to trigger mass ticket-creation notifications that appeared to come from hundreds of legitimate customer domains. KrebsOnSecurity received thousands of messages in rapid succession from brands including The Washington Post, Discord, NordVPN and more, with subjects ranging from alleged law-enforcement warnings to insults. Because some customers allow anonymous ticket creation and enable auto-responder triggers, replies and notifications were sent from those customers' domains, amplifying brand and inbox impact. Zendesk says it is investigating and recommends customers require verified ticket submission.

Hackers Claim Discord Zendesk Breach Exposed 5.5M Users

🛡️ Discord says it will not pay extortionists who claim to have stolen data from a third‑party customer support service and disputes claims that 2.1 million ID photos were exposed. Attackers allege they obtained 1.6 TB of data from the company's Zendesk instance, impacting 5.5 million users and including partial payment and MFA‑related information. Discord says roughly 70,000 ID photos may have been exposed and characterizes the larger figures as part of an extortion attempt.

Discord Support Data Stolen in Third-Party Breach Incident

🔒Discord has confirmed that attackers accessed data belonging to users who contacted its customer support after a breach at a third-party provider, reportedly Zendesk. Exposed information includes names, Discord usernames, emails, IP addresses, messages with support agents, limited billing details (payment type and last four card digits), and a small number of government ID images. Discord says full card numbers, CCV codes and account passwords were not accessed, and is contacting affected users while warning of potential phishing attempts.

Discord discloses data breach after support-ticket hack

🔒 Discord disclosed that attackers accessed a third-party customer support system on September 20 and stole a limited set of user support tickets and associated data. Exposed information included names, usernames, email addresses, IP addresses, messages and attachments, photos of government-issued IDs for a small number of users, and partial billing details such as payment type and the last four card digits. Discord says it isolated the vendor, revoked access, launched an internal and forensics investigation, and engaged law enforcement. The threat actor demanded a ransom and a group claiming responsibility said the breach involved a Zendesk instance.