Zscaler Salesforce Breach Exposes Customer Support Data
⚠️ Zscaler says threat actors accessed its Salesforce instance after a compromise of Salesloft Drift, during which OAuth and refresh tokens were stolen and used to access customer records. Exposed information includes names, business email addresses, job titles, phone numbers, regional details, product licensing and commercial data, and content from certain support cases. Zscaler emphasizes the breach was limited to its Salesforce environment—not its products, services, or infrastructure—and reports no detected misuse so far. The company has revoked Drift integrations, rotated API tokens, tightened customer authentication for support, and is investigating.